Twin City Wheel

Twin City Wheel Repair ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, particularly in connection with text messaging (SMS/MMS) services we provide through 10-digit long code (10DLC) numbers in the United States.This policy applies to information collected via our website(s), forms, and any SMS communications we send. By providing your mobile phone number or opting in to receive messages from us, you agree to the practices described here.1. Information We CollectWe may collect the following types of information:

Contact Information: Your name, email address, mobile phone number, and any other details you voluntarily provide (e.g., through contact forms, sign-up forms, or customer service interactions).
SMS-Specific Data: Your mobile phone number and record of your consent/opt-in to receive text messages from us.
Usage Information: Details about your interactions with our messages (e.g., responses, opt-outs) and website activity (cookies, IP address, browser type — see our general website privacy practices below).
Other Data: Any additional information you provide when communicating with us.

We do not collect sensitive personal information (e.g., health, financial, or biometric data) unless explicitly required for our services and with your clear consent.2. How We Collect Information

Directly from you when you submit forms, sign up for alerts/notifications/updates, contact us, or opt in to SMS.
Automatically through website technologies (cookies, logs).
From third-party service providers that help us deliver messages (e.g., SMS gateways), but only as necessary.

3. How We Use Your InformationWe use your information to:

Provide and improve our services, including sending SMS/MMS messages you have opted in to receive (e.g., appointment reminders, order updates, promotions, customer support).
Communicate with you about your inquiries, account, or transactions.
Comply with legal obligations and prevent fraud.
Analyze usage trends to enhance user experience.

We will only send SMS messages if you have expressly consented (opted in). Message frequency varies by service. Message and data rates may apply.4. Sharing Your InformationWe do not sell your personal information.No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties (except as required to deliver the messages through our SMS service providers/aggregators under strict confidentiality agreements, or as required by law).We may share your information with:

Service providers (e.g., SMS platforms, hosting, analytics) who assist us and are contractually bound to protect your data.
In response to legal requests, to protect our rights, or in connection with a business transfer (merger, sale, etc.).

5. Opt-In, Opt-Out, and SMS Terms

You consent to receive SMS/MMS from us by explicitly opting in (e.g., checking a box, submitting a form with clear disclosure, or texting a keyword).
To opt out at any time, reply STOP to any message (or use other provided instructions). You may also contact us directly.
For help, reply HELP or contact us at the details below.
After opting out, you will receive confirmation and no further promotional messages (transactional messages may continue if necessary for service).

6. Data SecurityWe implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.7. Your RightsDepending on your location, you may have rights to access, correct, delete, or restrict your personal information. Contact us to exercise these rights. We will respond in accordance with applicable laws.8. Children's PrivacyOur services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect information from children.9. Changes to This PolicyWe may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date. Continued use of our services constitutes acceptance.10. Contact UsIf you have questions about this Privacy Policy or our practices, contact us at:
Twin City Wheel Repair
This email address is being protected from spambots. You need JavaScript enabled to view it.
651-407-3636
2370 Leibel St

Suite 101

White Bear Lake, MN 55110

For SMS-specific inquiries: Reply HELP to any message or email us at the address above.Thank you for trusting us with your information.